Using Social Multimedia Content to Inform Emergency Planning of Recurring and Cyclical Events in Local Communities

Shih Patrick C. (), Han Kyungsik and Carroll John M.
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Shih Patrick C.: Department of Information and Library Science, Indiana University, 1320 E 10th St, LI 013, Bloomington, IN 47405, USA
Carroll John M.: College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA, 16802, USA

Journal of Homeland Security and Emergency Management, 2015, vol. 12, issue 3, 627-652

Abstract: Social media has been widely adopted for assisting the efforts in emergency response and recovery, but it has been underutilized for emergency planning purposes. Emergency planning in a local community context must leverage accessible and free resources such as social media, because it is largely a volunteer enterprise. We describe our fieldwork with local annual festival emergency planning teams that led to the design of the Community Incident Report (CIR). CIR is a novel emergency planning system that externalizes community knowledge on persisting issues and common mitigation strategies by integrating police reports, local crisis information, and social multimedia content to foster citizens’ awareness of local emergency information and to assist emergency planners in planning for recurring and cyclical events. We provide a use case analysis of CIR and its evaluation with 20 local residents, and discuss how it could be extended to inform emergency planning for other community events and local municipalities that share similar characteristics.

Keywords: community informatics; crisis informatics; emergency planning; social media (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1515/jhsem-2014-0071

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