Responsibility Towards The Customers Of Subscription-Based Software Solutions In The Context Of Using The Cloud Computing Technology

Bogdan Stefan Ionescu (), Iuliana Mariana Ionescu () and Laura Elena Tudoran ()
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Bogdan Stefan Ionescu: Bucharest University of Economic Studies
Iuliana Mariana Ionescu: Bucharest University of Economic Studies
Laura Elena Tudoran: Bucharest University of Economic Studies

Manager Journal, 2013, vol. 18, issue 1, 130-139

Abstract: The continuously transformation of the contemporary society and IT environment circumscribed its informational has led to the emergence of the cloud computing technology that provides the access to infrastructure and subscription-based software services, as well. In the context of a growing number of service providers with of cloud software, the paper aims to identify the perception of some current or potential users of the cloud solution, selected from among students enrolled in the accounting (professional or research) master programs with the profile organized by the Bucharest University of Economic Studies, in terms of their expectations for cloud services, as well as the extent to which the SaaS providers are responsible for the provided services.

Keywords: Cloud computing; SaaS (Software as a service); Service Level Agreement (SLA); Quality of Service (QoS); Cloud Accounting (search for similar items in EconPapers)
Date: 2013
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