Le cas d'un balanced scorecard en contexte hospitalier. Éluder la carte stratégique pour privilégier la performance organisationnelle

Thierry Nobre and Imène Haouet

Revue française de gestion, 2011, vol. n° 211, issue 2, 103-118

Abstract: This article analyses the introduction of a BSC in the context of a french-speaking hospital and emphasises the methodological and strategic aspects of implementing this tool. The empirical study is based on action research undertaken in a university hospital during a three-year period. The results of this research focus on the process of the construction of the tool and identify the key factors of success based on a strategic approach combining a participative and project management approach, which lead to the questioning of the role of the strategy map.

Date: 2011
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