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Quand la rationalité des gestionnaires publics sauve l’organisation. L’« échec raisonné » des centres de services partagés au ministère de la Justice

Étienne Maclouf and Muriel de Fabregues

Revue française de gestion, 2015, vol. N° 250, issue 5, 159-175

Abstract: Modernization requires public managers to engage collective learning. At the French Ministry of Justice, our observations showed that shared services are planned as rational changes. However, involved variables are interdependent: the future organization cannot be rationally designed. This research underlines the necessity to clarify what is expected of public managers: assuming the uncertainty of emerging changes, with the risk of no improvement, or, on the contrary, being mindful, and even stopping modernization projects if necessary.

Date: 2015
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