Un indice de mesure du collaboratif client-fournisseur

Jean-Jacques Nillès, Carole Donada, François Lenglet and Caroline Mothe

Revue française de gestion, 2015, vol. N° 251, issue 6, 69-85

Abstract: This paper presents a collaborative measurement tool in the customer-supplier relationships: the PEAK Collaborative Index© (PCI). Based on the theoretical foundations of relational norms and philosophical approaches of the cardinal virtues of justice, courage, prudence and temperance, the PCI has been tested on nearly 300 firms engaged in collaborative relationships. It reveals the importance of propaedeutic virtues such as self-control and courtesy but also of non-opportunistic inter-organizational behaviors rooted in the search for justice, courage and prudence.

Date: 2015
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