Le gestionnaire public au cœur de logiques contradictoires. Le cas des centres de services partagés

Arnaud Banoun and Corinne Rochette

Revue française de gestion, 2017, vol. N° 266, issue 5, 11-30

Abstract: Public organizations implement new organizational forms in order to streamline and become more efficient. Shared services centers are the concretization of this managerial perspective. Their implementation generates tensions which come from the coexistence of worlds with different logics. Our research shows that the implementation of a shared services center follows a sequential process. Each phase of development is related to new tensions that can be overcome thanks to adjustment mechanisms. Our study helps formalizing the shared services centers? evolution process which constitutes for public managers a useful framework to anticipate and manage tensions.

Date: 2017
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