THE NEED OF TOTAL QUALITY IN PUBLIC ADMINISTRATION

Amalia Venera Todorut and Doru Cirnu
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Amalia Venera Todorut: Constantin Brancusi University, Romania
Doru Cirnu: Constantin Brancusi University, Romania

Annals - Economy Series, 2011, vol. 4, 197-201

Abstract: In this work I have approached elements related to need of total quality in public administration field. .I explained the total quality concept and total quality management concept as a strategy for continuous improvement of quality in public administration field.. We have also shown the importance of organizational culture to develop and implement total quality management. Throughout my paper I have presented and expressed the need of quality in the public administration area, starting from these considerations: the incidence in the economy, limited resources, reaffirming the democratic values, the legitimacy of the public area and the citizens’ pressure. The total quality management supposes a continuous improvement of public services and processes as well as the creation of a management system focused on quality, which adds value to the customer citizen’s perception by creativity and participation of the entire staff in this effort.

Keywords: quality; strategy; performance; total quality management; public administration (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:cbu:jrnlec:y:2011:v:4:p:197-201

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