SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV) Abstract: Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel

MADAR ANCA Author-Workplace-Name: TRANSILVANIA UNIVERSITY OF BRASOV, Romania and NEACSU NICOLETA ANDREEA Author-Workplace-Name: TRANSILVANIA UNIVERSITY OF BRASOV, Romania

Annals - Economy Series, 2013, vol. 6, 267-270

Keywords: quality; satisfaction; hotel service; tourist Journal: Constatin Brancusi University of Targu Jiu Annals - Economy Series (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:cbu:jrnlec:y:2013:v:6:p:267-270

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