STUDY REGARDING THE ATTITUDE OF CUSTOMERS ON THE BEHAVIOUR OF THE SALES STAFF IN THE SUPERMARKETS FROM RESITA

Manciu Venera Cristina and Demyen Suzana
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Manciu Venera Cristina: UNIVERSITY EFTIMIE MURGU OF RESITA, FACULTY OF ECONOMIC SCIENCES
Demyen Suzana: UNIVERSITY EFTIMIE MURGU OF RESITA, FACULTY OF ECONOMIC SCIENCES

Annals - Economy Series, 2018, vol. 5, 91-97

Abstract: The importance of commerce is becoming higher nowadays, in the context of a consumer society. The role of employees is thus essential in providing the best products and services to customers. The present paper tries to highlight the situation of supermarket staff in the city of Resita. Thus, the first part of the paper presents a theoretical background and a review of literature in the field, while the second part consists in a study carried out with the purpose of researching the attitude of customers on the behaviour of the sales staff.

Keywords: trade; commerce; customers; employees; management (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:cbu:jrnlec:y:2018:v:5:p:91-97

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