GOOD BUSINESS PROCESSES CANDIDATES FOR AUTOMATION FUTURE OF WORK: ROBOTIC PROCESS AUTOMATION

Alexandru-Mihai Crijman
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Alexandru-Mihai Crijman: BUCHAREST UNIVERSITY OF ECONOMIC STUDIES BUCHAREST, ROMANIA

Annals - Economy Series, 2021, vol. 4, 63-71

Abstract: While companies are growing, they are starting to implement more and more complex business processes which day by day are getting even more complex trying to cover all the business needs and compliances. This creates a lot of repetitive and tedious human tasks which increase the process duration and decrease customer satisfaction. One important aspect that companies usually do not take seriously is Employee Satisfaction while the customer is looking for instant gratification and service resolutions. This scientific endeavor explores how Robotic Process Automations can transform and digitize business processes by optimizing and automating them to keep them up to date and competitive. Robotic Process Automation, quite new technology uses artificial intelligence / digital workers to free up employees from repetitive work letting them focus on more added-value activities. I will explain what RPA is and its infrastructure. We will explore their benefits and how you can identify good processes for automation. In the end, we will understand how this new technology can transform today’s work. This work tries to offer an overview of understanding of what is the Robotic Process Automation potential.

Keywords: Business Process; Robotic Process Automation; Artificial Intelligence; Machine Learning; Automation; Hyperautomation (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:cbu:jrnlec:y:2021:v:4:p:63-71

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