PERSPECTIVES REGARDING THE IMAGE EVALUATION OF PUBLIC ORDER AND SAFETY ORGANIZATIONS USING EXTERNAL FEEDBACK

Hulpus Ioana and Hulpus Alexandru
Additional contact information
Hulpus Ioana: FACULTY OF LAW, LUCIAN BLAGA UNIVERSITY, SIBIU, ROMANIA
Hulpus Alexandru: FACULTY OF SCIENCE, LUCIAN BLAGA UNIVERSITY, SIBIU, ROMANIA

Annals - Economy Series, 2023, vol. 5, 57-63

Abstract: Human society, without the power of denial, cannot exist in the absence of a general order and structures designed to achieve this. In the context the public order and safety organizations playing a fundamental role, we aimed to justify the importance of public image as a guarantor of credibility. The paper identifies aspects from specialized literature aiming to justify the importance of public image as well as a system of evaluation of the institutional image, specific to the field of order and public safety. Moreover, the applicative part continues this direction and tries to identify concrete elements which can be used by public order and security organizations to contribute to a good communication with citizens, using external feedback as a method to improve the quality of services. The main research hypothesis was that the image can be evaluated and even more, we can identify benchmarks on how external feedback can be capitalized, contributing significantly to increase the degree of citizens’ confidence and implicitly the quality of public safety services.

Keywords: public order and safety; police; image; prestige; credibility; external feedback (search for similar items in EconPapers)
Date: 2023
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.utgjiu.ro/revista/ec/pdf/2023-05/07_hulpus.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:cbu:jrnlec:y:2023:v:5:p:57-63

Access Statistics for this article

More articles in Annals - Economy Series from Constantin Brancusi University, Faculty of Economics Contact information at EDIRC.
Bibliographic data for series maintained by Ecobici Nicolae ( this e-mail address is bad, please contact ).