E-Training and Perceived Organizational Performance in Bangladeshi Banks: The Mediating Role of Employee Competency

Md. Mynuddin and Md. Abul Kashem
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Md. Mynuddin: Bangladesh Open University
Md. Abul Kashem: University of Dhaka

Bangladesh Journal of MIS, 2026, vol. 12, issue 1, 138-160

Abstract: Evaluating e-training through organizational performance alone leaves the contribution of employee competency unclear. This study examines whether employee competency helps explain the effect of e-training on perceived organizational performance in Bangladeshi banks. Questionnaire data from 375 employees of BRAC Bank, Community Bank, and ONE Bank were analyzed using partial least squares structural equation modeling. E-training had significant positive estimated effects on employee competency and perceived organizational performance. Employee competency also had a significant positive effect on perceived performance. The indirect effect through competency was 0.163, with a 95% confidence interval of 0.115–0.221. A significant direct effect of 0.248 remained, supporting partial mediation. Together, e-training and competency explained 26.7% of the variation in perceived performance. The study adds a competency pathway to the evaluation of e-training in the selected banking institutions, showing that competency explains part, but not all, of the modeled training-performance effect. For managers, the findings support combining employees' assessments of training with evidence of capability development, rather than relying on participation alone.

Keywords: E-Training; Employee Competency; Perceived Orgnaizational Performance; Mediation; Banking; Bangladesh (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:cce:bjmisj:article100

DOI: 10.61606/BJMIS.V12N1A6

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Bangladesh Journal of MIS is currently edited by Mohammad Anisur Rahman

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