Empowering Inclusion: AI-Powered Chatbots for Accessible Telecom Services

Puneet Singh ()

Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023, 2024, vol. 5, issue 1, 167-173

Abstract: The integration of artificial intelligence (AI) in the telecommunications sector has introduced groundbreaking advancements, particularly in customer service. AI-powered chatbots have emerged as vital tools for enhancing the accessibility of telecom services, especially for individuals with disabilities. This paper delves into the transformative potential of AI-powered chatbots, examining their role in making telecom services more inclusive and highlighting their social benefits. Through a detailed analysis of current technologies, case studies, and future prospects, we explore how these chat bots can bridge the accessibility gap, ensuring that all customers, regardless of their abilities, can equally benefit from telecom services.

Keywords: Artificial Intelligence (AI); Telecommunications sector; Customer service; AI-powered chatbots; Accessibility; Individuals with disabilities; Inclusive telecom services (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://newjaigs.com/index.php/JAIGS/article/view/184 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:das:njaigs:v:5:y:2024:i:1:p:167-173:id:184

Access Statistics for this article

Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023 is currently edited by Justyna Żywiołek

More articles in Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023 from Open Knowledge
Bibliographic data for series maintained by Open Knowledge ().