Evaluating the Impact of Digital Communication on Healthcare Service Efficiency and Patient Treatment Outcomes

Renuka Jyothi S, Nidhi Srivastava and Srikant Kumar Dhar

Seminars in Medical Writing and Education, 2023, vol. 2, 113

Abstract: Processes for patient treatment and service provision have changed as a product of the practice of digital communication expertise in the medical sector. The research assesses how digital communication affects patient treatment results and the effectiveness of healthcare services. A sample of 60 medical professionals and 200 patients was chosen from telemedicine platforms, clinics, and hospitals. In addition to healthcare service indicators like wait times and consultation lengths, data were gathered through surveys and questionnaires that evaluated patient satisfaction, treatment adherence, and healthcare professional efficiency. Key trends in service efficiency and satisfaction were compiled using descriptive statistics, and healthcare service measures were compared before and after the use of digital communication technologies using a paired sample t-test. The findings show that digital communication skills have a major effect on increased coordination among healthcare practitioners, shorter wait times, and quicker reaction times. Patients expressed better participation and satisfaction with their treatment schedules, especially after having access to up-to-date health information. However, problems like digital accessibility and data security exist. The findings suggest that while digital communication enhances healthcare efficiency and treatment outcomes, these obstacles must be tackled to harness the advantages. It emphasizes the vital role of continuous innovation and adaptation in healthcare to provide effective, efficient, and fair healthcare delivery in the digital era.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:dbk:medicw:v:2:y:2023:i::p:113:id:113

DOI: 10.56294/mw2023113

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