 Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in LimaCarlos Enrique Hugo Soto and Edgar Aleksej Vega Lizarme SCT Proceedings in Interdisciplinary Insights and Innovations, 2024, vol. 2, 10.56294/piii2024217 Abstract: The current study had the purpose of determining the relationship that exists between administrative management and user satisfaction of teleconsultation in a FEBAN Polyclinic in Lima, 2022. The quantitative approach and correlational, non-experimental design, applied to a study population where A total of 150 users participated. Likewise, the instrument used to evaluate the Administrative Management dimension, the instrument prepared by Fenco (2021) entitled: "Administrative Management Questionnaire", the same one that was submitted to validation, obtaining a reliability by Cronbach's Alpha of 0.948, has been chosen. and the instrument used to evaluate the user satisfaction variable was developed by Fenco (2021). A reliability of .975 was reached in Cronbach's Alpha, which shows stability to be able to be applied to the population of this study. It was concluded that there is a statistically significant relationship with the administrative management and the satisfaction of the teleconsultation user and the result of a moderate, positive and direct correlation and a (rho) of 0.580 and a significance value of less than 5%. Date: 2024 There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:dbk:procee:v:2:y:2024:i::p:1056294piii2024217:id:1056294piii2024217 Access Statistics for this article More articles in SCT Proceedings in Interdisciplinary Insights and Innovations from AG Editor (Argentina) |
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