Waiting time and satisfaction level in adult outpatient traumatology patients in a hospital in Cajamarca, 2025

Aylin Kaori Carrascal Silva, Angie Jhoana Castrejón Zambrano, María Nela Gutiérrez Valera, Enzo Bazualdo Fiorini and Segundo Bueno Ordoñez

Salud Integral y Comunitaria, 2026, vol. 4, 296-296

Abstract: Introduction: Patient satisfaction is an essential indicator of healthcare quality, and waiting time significantly influences their perception of the service received. Objective: To determine the degree of relationship between waiting time and the level of satisfaction in adult outpatients attending the traumatology service of a hospital in Cajamarca, 2025. Materials and methods: This is a quantitative, analytical, and cross-sectional study with a non-probabilistic convenience sample of 83 patients. A validated 25-item questionnaire is used, measuring five dimensions of satisfaction and waiting times across different areas. Statistical analysis includes the chi-square test and Spearman's rho. Results: A significant negative correlation is found between waiting time and satisfaction level (p

Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:dbk:sicomu:2026v4a8

DOI: 10.62486/sic2026296

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