Design and Implementation of an ISO 9001:2015 Quality Management System in Various Organizational Sectors

Franklin Jesús Piñerez Díaz, Eduvigis Sorrentino and Oscar Antonio Caldera Molleja

Transport, Mobility & Society, 2025, vol. 4, 151

Abstract: Introduction: The research focused on the design and implementation of a Quality Management System (QMS) under the ISO 9001:2015 standard, considering its relevance in a highly competitive organizational environment. It started from the recognition of quality as a strategic axis and set as its main objective the analysis and adaptation of a management model appropriate to the characteristics of a specific organization. Development: A literature review was conducted of relevant studies that applied this standard in sectors such as transportation, legal services, aircraft maintenance, food distribution, and roadside assistance. Cases such as those of López (2020), Solano (2022), and Vargas (2019) demonstrated how the standard made it possible to standardize processes, increase efficiency, and improve customer satisfaction. Tools such as process maps, checklists, and risk analysis were also applied to develop proposals for continuous improvement. Conclusions: It was concluded that the ISO 9001:2015 standard is an effective tool for strengthening organizational processes and ensuring the quality of products and services. The key to success lay in management commitment, ongoing training, and the use of appropriate methodologies. In addition, it was evident that the standard offers greater flexibility compared to other quality models such as EFQM and Deming, making it particularly applicable to different types of organizations.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:dbk:transp:v:4:y:2025:i::p:151:id:1056294tms2025151

DOI: 10.56294/tms2025151

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