The role of diagnostic and interactive control uses in innovation

Benedikt Müller-Stewens, Sally K. Widener, Klaus Möller and Jan-Christoph Steinmann

Accounting, Organizations and Society, 2020, vol. 80, issue C

Abstract: The purpose of this paper is to shed insights into the current inconsistencies of the control-innovation relationship. We draw on the dynamic capabilities literature to hypothesize that diagnostic and interactive control uses are indirectly related to innovativeness through their influence on the perceived formalization of coordination routines. That is, diagnostic and interactive control uses provide an input for an effective coordination process; the information provided allows for the coordination of activities to flourish. Further, we draw on contingency literature to hypothesize that the controls' direct effect on innovativeness depends on the degree of technological turbulence. Using data from a survey of 695 R&D professionals from North America and Europe, this study examines the relationships between the interactive and diagnostic uses of control systems, the perceived coordination routines, and innovativeness in terms of product newness and innovation rate in contexts of low and high technological turbulence. This study makes two primary contributions to the accounting literature. First, it provides a starting point for solving the contradictory evidence on the controlinnovation relationship by integrating complexity; it includes a previously un-researched mediating variable (coordination routines), a moderator (technological turbulence), and two types of innovativeness (rate and newness). Second, the study demonstrates why and when diagnostic use is beneficial for innovativeness.

Keywords: Diagnostic controls; Interactive controls; Control combination; Coordination routines; Dynamic capabilities; New product development; Innovation (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:aosoci:v:80:y:2020:i:c:s0361368219300704

DOI: 10.1016/j.aos.2019.101078

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