Gaining benefits from IS/IT implementation: Interpretations from case studies

Gurpreet Dhillon

International Journal of Information Management, 2005, vol. 25, issue 6, 502-515

Abstract: This paper examines those contextual issues that determine the success of a computer-based information system. It shows that a narrow technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits through two information system implementation case studies.

Keywords: IT benefits management; Interpretive study; Case study; Qualitative research (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:25:y:2005:i:6:p:502-515

DOI: 10.1016/j.ijinfomgt.2005.08.004

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