Increasing process orientation with business process management: Critical practices’

Rok Škrinjar and Peter Trkman

International Journal of Information Management, 2013, vol. 33, issue 1, 48-60

Abstract: This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner.

Keywords: Business process orientation; Business process management; Critical success factors; Critical practices; Case study; Factor analysis; Decision trees (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:33:y:2013:i:1:p:48-60

DOI: 10.1016/j.ijinfomgt.2012.05.011

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