Affordances and constraints processes of smart service systems: Insights from the case of seaport security in Ghana

John Effah, Fred Amankwah-Sarfo and Richard Boateng

International Journal of Information Management, 2021, vol. 58, issue C

Abstract: Although smart service systems have received increasing attention in information systems research, their affordances and constraints processes are less studied. In this study, we draw on interpretive case study methodology and technology affordances and constraints theory to investigate a smart service system use for seaport security in Ghana. With insights from the case of Ghana, we introduce an affordance constraints process as a framework to complement the existing affordance actualisation process framework in information systems. Thus, this study contributes to affordance theory with a new constraints process. The study’s findings show that smart service systems for seaport security afford autonomous access control, real-time security monitoring, and autonomous data capturing for analytics and reporting. However, such affordances can be constrained by power and internet outages, limited storage capacity, and device breakdowns. From these findings, we discuss implications for theory, research, and practice as well as limitations and directions for future research.

Keywords: Smart service systems; Smart technology; Seaport security; Affordances; Interpretive case study; Ghana (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0268401219317025
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:58:y:2021:i:c:s0268401219317025

DOI: 10.1016/j.ijinfomgt.2020.102204

Access Statistics for this article

International Journal of Information Management is currently edited by Yogesh K. Dwivedi

More articles in International Journal of Information Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().