Budgeting design and organizational capabilities: Multicriterion planning of telephone services

Nils-Goran Olve

Omega, 1981, vol. 9, issue 6, 571-578

Abstract: Telephone services are one example of a type of activity where the measure of success tends to be multidimensional: for example, costs and several service criteria are often used as performance indicators. Budgetary planning should be adapted accordingly, using different 'mixes' of service and cost as the alternatives that are discussed in a decentralized planning dialogue. Such a dialogue has to be designed with attention to the abilities of the organization: people's knowledge of possible alternatives and preferences, their ability to communicate this knowledge, etc. In this paper, the requirements of some alternative ways of designing multiobjective planning are related to show such abilities in a particular case, that of the National Swedish Telecommunication Administration.

Date: 1981
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