An analysis of telephone referrals of a mental health association chapter

D.V. Siva Sankar and Jesse Mintus

Social Science & Medicine, 1979, vol. 12, issue 1, 63-66

Abstract: A total of approx 4700 recorded telephone calls were made during 1972, 1973, ten months of 1974 and the first six months in 1975 to the Queens County Mental Health Society in Queens, New York. These were analysed with respect to the sex and age of the client, the referral problem, the type of service requested by the caller and the geographical distribution in Queens County of the calls. The last item was also analyzed with respect to the number of calls per thousand of the residential population. These data show that most calls are made in the spring months, the average age of the client is approx 26 years. Males and females are evenly distributed. The calls per thousand of the local community population are not necessarily higher from the more disadvantaged areas of the County. Overwhelmingly, the range of problems presented required referral to psychiatric agencies.

Date: 1979
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