Access and triage in contemporary general practice: A novel theory of digital candidacy

Francesca H. Dakin, Sarah Rybczynska-Bunt, Rebecca Rosen, Aileen Clarke and Trisha Greenhalgh

Social Science & Medicine, 2024, vol. 349, issue C

Abstract: To access contemporary healthcare, patients must find and navigate a complex socio-technical network of human and digital actors linked in multi-modal pathways. Asynchronous, digitally-mediated triage decisions have largely replaced synchronous conversations between humans. In this paper, we draw on a large qualitative dataset from a multi-site study of remote and digital technologies in general practice to understand widening inequities of access.

Date: 2024
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DOI: 10.1016/j.socscimed.2024.116885

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