Understanding urban parking satisfaction: Implications for curb space management using multicriteria analysis

Mohammad Mahdi Ahmadian, Mostafa Khatami, Douglas Baker and Alexander Paz

Transportation Research Part A: Policy and Practice, 2025, vol. 194, issue C

Abstract: This paper investigates factors influencing urban parking satisfaction with the aim of informing policies to enhance experience for residents and visitors. The study surveyed 391 respondents in Brisbane, Australia. Overall parking satisfaction was analyzed as a function of four key criteria: payment options, online services, congestion reduction, and parking availability. Findings reveal a clear dichotomy in satisfaction levels, with higher contentment observed in payment options and online services, contrasted by significantly lower satisfaction in congestion reduction and parking availability. Additionally, segmentation analysis indicates that app-only customers are significantly more satisfied with parking availability compared to those who primarily use meters. Based on these insights, several innovative strategies were proposed to enhance curb space management and reduce congestion, including leveraging smart technologies, adjusting delivery schedules, and adopting flexible curb use policies. These findings and recommendations may serve as a useful reference for other local government authorities facing similar urban mobility challenges. Similarly, multi-criteria analysis was an effective method in this study to analyze parking satisfaction.

Keywords: Parking policy; Customer satisfaction; Payment; Enforcement; Parking availability; Congestion reduction; Multicriteria decision making (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0965856425000461
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:transa:v:194:y:2025:i:c:s0965856425000461

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/supportfaq.cws_home/regional
https://shop.elsevie ... _01_ooc_1&version=01

DOI: 10.1016/j.tra.2025.104418

Access Statistics for this article

Transportation Research Part A: Policy and Practice is currently edited by John (J.M.) Rose

More articles in Transportation Research Part A: Policy and Practice from Elsevier
Bibliographic data for series maintained by Catherine Liu ().