Product return and logistics knowledge: Influence on performance of the firm

Antonio Mihi Ramírez
Authors registered in the RePEc Author Service: Antonio Mihi-Ramirez

Transportation Research Part E: Logistics and Transportation Review, 2012, vol. 48, issue 6, 1137-1151

Abstract: Survey data on reverse logistics processes from 284 Spanish firms are used to test a structural model that analyzes the importance of returned materials and the creation of logistics knowledge within processes of reverse logistics and their effects on organizational performance. The results show that the cost of reverse logistics and the value of returns were found to be positively related to reverse logistics activities. Further, their proper management and the creation of logistics knowledge that improves organizational performance.

Keywords: Returns; Reverse logistics; Creation of logistics knowledge; Cost of reverse logistics; Organizational performance (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (3)

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DOI: 10.1016/j.tre.2012.06.001

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