A quality function deployment approach to improve maritime supply chain resilience

Jasmine Siu Lee Lam and Xiwen Bai

Transportation Research Part E: Logistics and Transportation Review, 2016, vol. 92, issue C, 16-27

Abstract: Being international and involving numerous organizations as the basic nature, maritime supply chains are exposed to various natural and man-made risks. This paper aims to develop an original quality function deployment approach to enhance maritime supply chain resilience, taking both customer requirements and maritime risks into consideration. The empirical analysis is carried out through in-depth studies of three major shipping lines and their respective major shippers. The top three resilience measures are contingency plan, monitoring and maintenance, and supply chain relationship management. The study also unveils the relatively low visibility and integration in maritime supply chains.

Keywords: Maritime supply chain; Maritime logistics; Supply chain resilience; Maritime risk; Shipping line; Quality function deployment (QFD) (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (38)

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DOI: 10.1016/j.tre.2016.01.012

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