 How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparisonJuan de Oña, Esperanza Estévez and Rocío de Oña Transport Policy, 2021, vol. 112, issue C, 173-188 Abstract: Most studies on public transport service quality focus on the perspective of the public transport user, overlooking potential users, that is, private vehicle users. This paper explores the perception of private vehicle users about the quality of public transport. The objective is to identify the attributes that bear the greatest influence on the general satisfaction of the private vehicle user with respect to public transport in five major European cities: Berlin, Lisbon, London, Madrid and Rome. The analysis estimates the effect of 14 quality of service attributes on general satisfaction using Ordinal Logit Models (OLM), using data from an online survey sent to private vehicle users, with a similar sample size for each city (N > 500 per city). To analyse the heterogeneity of the perceptions, 20 models were calibrated: 15 models were calibrated controlling for location; and five models (one per city) were calibrated controlling for sociodemographic and mobility characteristics. Frequency, punctuality, intermodality, cost and cleanliness were identified as attributes exerting a significant effect on satisfaction in practically all the models, meaning they could be considered core attributes for private vehicle users. On a second level, a group of attributes were significant in a substantial number of models (service hours, proximity, speed, temperature and safety). Finally, the remaining attributes were only significant for specific cities or segments. The last two groups of attributes allowed to detect differences between cities and market segments. Keywords: Service quality; Satisfaction; Private transport users; Car users; Ordered logit; Market segments; European cities (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:trapol:v:112:y:2021:i:c:p:173-188 Ordering information: This journal article can be ordered from DOI: 10.1016/j.tranpol.2021.08.005 Access Statistics for this article Transport Policy is currently edited by Y. Hayashi More articles in Transport Policy from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.