Assessing information: the content of asynchronous communication in hybrid work

Kyle Schirmann, Miguel Espinosa, Choudhury, Prithwiraj (Raj), Tarun Khanna and Christos A. Makridis

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: Organizations are often viewed as information processors, and an efficient, robust information architecture can be a source of competitive advantage. However, measuring the content and flow of information is challenging. We describe three metrics for capturing aspects of these products and processes, analyzing intraorganizational email data from the perspectives of production, consumption, and pure novelty. We then leverage a field experiment to determine how the structure of work—specifically, hybrid work arrangements—affects these metrics, finding that workers who split their time between home and the office may be particularly effective at transmitting information their audiences find useful and new.

JEL-codes: J01 J50 R14 (search for similar items in EconPapers)
Pages: 6 pages
Date: 2026-05-01
References: Add references at CitEc
Citations:

Published in AEA Papers and Proceedings, 1, May, 2026, 116, pp. 212-217. ISSN: 2574-0768

Downloads: (external link)
https://researchonline.lse.ac.uk/id/eprint/138644/ Open access version. (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:138644

Access Statistics for this paper

More papers in LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library LSE Library Portugal Street London, WC2A 2HD, U.K.. Contact information at EDIRC.
Bibliographic data for series maintained by LSERO Manager ().