How does one voluntary organisation engage with multiple stakeholder views of effectiveness?

Sarah Mistry

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: The literature on effectiveness and multiple constituency theory is explored as background to a consideration of the many interpretations of effectiveness existing amongst stakeholders of one organisation. A case study is used to examine how stakeholders judge effectiveness and the process by which their different perspectives are incorporated in the shaping and constant updating of a core view of effectiveness. The management strategies adopted in handling this process are explored, and some elements identified which may provide initial steps towards a management theory.

JEL-codes: J01 J50 R14 (search for similar items in EconPapers)
Pages: 39 pages
Date: 2008-01
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