The Role of Attitude Strength in Marketing Intelligence Use Concerning Customer Satisfaction
M. van Birgelen,
K. de Ruyter and
M. Wetzels
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M. van Birgelen: Maastricht University, Faculty of Economics and Business Administration,
K. de Ruyter: Maastricht University, Faculty of Economics and Business Administration
M. Wetzels: ECIS, Eindhoven University of Technology
No 01.16, Working Papers from Eindhoven Center for Innovation Studies
Keywords: attitude; marketing; customer satisfaction (search for similar items in EconPapers)
Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:ein:tuecis:0116
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