Customer evaluations of after-sales service contact modes: An empirical analysis of national culture�s consequences

M. van Birgelen, K. de Ruyter, de A. Jong and M. Wetzels
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M. van Birgelen: Maastricht University, Faculty of Economics and Business Administration
K. de Ruyter: Maastricht University, Faculty of Economics and Business Administration
de A. Jong: Maastricht University, Faculty of Economics and Business Administration
M. Wetzels: ECIS, Eindhoven University of Technology

No 01.17, Working Papers from Eindhoven Center for Innovation Studies

Keywords: customer; service; culture; evaluation (search for similar items in EconPapers)
Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:ein:tuecis:0117

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