Use-oriented product service systems in the early industry life cycle

Heiko Gebauer, Caroline Saul and Simon Joncourt
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Heiko Gebauer: EAWAG / University of St Gallen, CH
Caroline Saul: EAWAG / University of St Gallen, CH
Simon Joncourt: EAWAG / University of St Gallen, CH

EKONOMIAZ. Revista vasca de Economía, 2016, vol. 89, issue 01, 194-223

Abstract: There is little empirical evidence on the resources and capabilities needed to provide services in the early phase of the industry life cycle. Using case studies and interviews, we develop a resource–capability framework for services in the early industry life cycle. There are four critical resources to developing service successfully in this phase: (1) (external) financial resources, (2) technology resources, (3) social capital, and (4) service resources. To succeed in the service provision, companies deploy these resources through a broad set of capabilities. These resources and capabilities enable companies to succeed with use-oriented productservice systems (PSSs). Our findings jeopardize the assumption that product-oriented companies move from product-oriented to use-oriented PSSs only in the maturity phase of the industry life cycle.

Keywords: Product-service system; use-oriented product-service; industry life cycle (search for similar items in EconPapers)
JEL-codes: L10 O31 (search for similar items in EconPapers)
Date: 2016
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