Deliberate trust-building by autonomous government agencies: evidence from responses to the 2009 H1N1 swine flu pandemic

Erik Baekkeskov

Chapter 8 in Trust in Regulatory Regimes, 2017, pp 205-223 from Edward Elgar Publishing

Abstract: Do formally autonomous agencies tasked with expert regulatory roles act deliberately to gain and maintain trust among policy stakeholders? This chapter explores the question through a study of influenza pandemic response processes in an anonymized European public health agency (EPHA). In particular, it tests whether seeking a reputation for trustworthiness could shape the agency’s 2009 H1N1 “swine†flu pandemic responses. In doing so, the analysis breaks new methodological ground: where most previous analyses have relied on retrospective studies, this analysis uses a unique, first-hand participant-observer record and interviews collected within EPHA. It shows that demonstrating trustworthiness to various audiences could control some of EPHA’s pandemic response actions and overrule rival concerns. Hence, deliberate trust-building can demonstrably be a powerful driver of autonomous agency behaviour.

Keywords: Business and Management; Economics and Finance; Politics and Public Policy (search for similar items in EconPapers)
Date: 2017
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