Consumer stakeholder category

Joana Fedato Pogoda

Chapter 21 in Elgar Encyclopedia of Life Cycle Sustainability Assessment, 2026, pp 66-68 from Edward Elgar Publishing

Abstract: Consumers are individuals or groups who acquire, use, or are affected by goods and services. They play a central role in economic decisions and have fundamental rights, including safety, access to information, and the right to be heard. Protecting consumer health, ensuring privacy, maintaining transparency, and managing the end-of-life impacts of products are essential. Addressing these concerns is crucial for maintaining consumer trust and promoting responsible business practices. By effectively managing these issues, organizations can improve customer satisfaction and support a more sustainable and equitable market.

Keywords: Consumer rights; ISO 26000; Social Life Cycle Assessment (S-LCA); Responsible business practices; Transparency (search for similar items in EconPapers)
Date: 2026
ISBN: 9781035309887
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