Sousveillance and the leadership gaze: meaning-making, organisational and representational leadership, and sousveillance social media advocacy in mandated social welfare contexts

Tara La Rose and Jennifer Mulé

Chapter 20 in Research Handbook on Leadership in Social Work and Social Care, 2025, pp 253-267 from Edward Elgar Publishing

Abstract: Sousveillance is a process by which clients, who are traditionally the subject of surveillance in mandatory health and social care practice, resist surveillance by audio/video recording the social workers who engage in this surveillance. These recordings may be further used as resistance when social media sharing takes place, making these traditional private exchanges publicly accessible. This chapter demonstrates how client sousveillance challenges the current culture in mandatory services and creates a new system of power. This chapter also considers the significance of the “leadership gaze”, a notion accounting for the particular meaning-making power maintained by certain social workers operating in particular contexts of mandatory service systems. The capacity to challenge power sousveillance affords services users/clients further consideration as a resource for seeking social justice as well as potentially opening up the possibilities for greater collaboration between workers and clients even in mandatory health and social care contexts.

Keywords: Social work; Leadership; Sousveillance; Mandated services; Gaze theory; Social media; Digital technologies (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035314485
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