Assessing the quality of food delivery platform work: towards a conceptual framework for job quality in the platform economy

Agnieszka Piasna and Wouter Zwysen

Chapter 7 in The Elgar Companion to Regulating Platform Work, 2025, pp 114-132 from Edward Elgar Publishing

Abstract: The platform economy represents an important change in the organisation of work, linked to its specific business model and algorithmic management. To capture, measure and understand job quality outcomes in this emerging segment of work, an adaptation of current frameworks is needed. This chapter addresses this gap and proposes a conceptual framework for analysing job quality in the platform economy, bridging the literature on job quality, precariousness and digitally mediated labour markets. This framework focuses on flexibility, fragmentation, economic insecurity and the shifting of costs and risks to workers in a context of the inherent power imbalances, and is useful in highlighting the interlinkages between different aspects of the platform economy work organisation model. We operationalise this framework with the use of new cross-national survey data on platform workers in Europe, comparing food delivery with other types of platform work and with similar jobs in the traditional economy.

Keywords: Job quality; Precariousness; Platform work; Gig economy; Cross-national research; Working conditions (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035321131
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