(In)accessible aviation – disability and air travel

Peter Jones, Lucy Budd and Stephen Ison

Chapter 7 in Research Handbook on Air Transport Management, 2026, pp 85-97 from Edward Elgar Publishing

Abstract: Despite decades of research into the disabling environments of air travel, airlines and airports remain challenging spaces for passengers with disabilities to navigate and negotiate. The aim of this chapter is to identify the factors that create inaccessibility in aviation and examine how they might be addressed. The chapter alights on key issues surrounding the physical environment, customer service, and communication and explores how these barriers might be overcome in the future.

Keywords: Air travel; Airports; Accessibility; Disability; Equity; Inclusion (search for similar items in EconPapers)
Date: 2026
ISBN: 9781035336272
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