Change lessons in whole system transformation

Susan Donnan and Roland L. Sullivan

Chapter 27 in Cases in Organization Development and Change, 2026, pp 260-267 from Edward Elgar Publishing

Abstract: Major Focus of the Case: Whole system transformation (WST) was the methodology chosen to drive transformation in the information and communication technology (ICT) function of an anonymous global corporation, a large manufacturer with 55,000 employees worldwide. WST has been institutionalized to develop ICT into an agile organization capable of adapting to any external and/or internal drivers for change.

Keywords: Whole System Transformation; Large group interactive event; Sustaining change; Lead and lag indicators of success; Design team; Microcosm (search for similar items in EconPapers)
Date: 2026
ISBN: 9781035340965
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