Human-centred quality: competence, ergonomics, collaboration

Joanna Rosak-Szyrocka and Radoslaw Wolniak

Chapter 9 in Quality 4.0 and Artificial Intelligence, 2026, pp 151-165 from Edward Elgar Publishing

Abstract: This chapter explores the human-centred dimension of Quality 4.0 by analysing the intersection of digital competence, cognitive ergonomics and collaborative quality systems within the paradigm shift towards Industry 5.0. It demonstrates how employees must develop not only technical and digital skills but also ethical literacy, adaptability and creativity to effectively cooperate with AI-driven systems, cobots and augmented reality tools. Emphasis is placed on organisational learning as a continuous and adaptive process, ergonomics as a determinant of cognitive well-being, and co-production between humans and machines as a foundation for sustainable and socially responsible innovation. The chapter argues that quality management in the digital era requires integrating human judgement, ethical responsibility and technological precision to create resilient, inclusive and future-oriented work environments.

Keywords: Quality 4.0; Industry 5.0; Human-centred quality; Digital competence; Organisational learning; Artificial intelligence; Cognitive ergonomics; Tacit knowledge (search for similar items in EconPapers)
Date: 2026
ISBN: 9781035397068
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