Predicting intention to follow online restaurant community advice: a trust-integrated technology acceptance model

Aya K. Shaker, Rasha H.A. Mostafa and Reham I. Elseidi

European Journal of Management and Business Economics, 2021, vol. 32, issue 2, 185-202

Abstract: Purpose - This research investigates consumer intention to follow online community advice. Applying the technology acceptance model (TAM) to the context of online restaurant communities, the study empirically examines the effects of perceived usefulness, perceived ease of use, attitude and trust on the intention to follow online advice. Design/methodology/approach - The data were collected from 360 members of online restaurant communities on Facebook and analyzed using structural equation modeling (SEM). Findings - The findings revealed that trust, perceived usefulness and attitude are key predictors of the intention to follow online restaurant community advice. Originality/value - Extant research on the influence of online reviews on consumer behavior in the restaurant industry has largely focused on the characteristics of the review, reviewers or readers. Moreover, other studies have investigated consumers' motivations to write online restaurant reviews. This study, however, takes a different approach and examines what drives consumers to follow the advice from online restaurant communities.

Keywords: Online reviews; Restaurants; Trust; Online communities; Technology acceptance model (TAM) (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ejmbep:ejmbe-01-2021-0036

DOI: 10.1108/EJMBE-01-2021-0036

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