Beyond the COVID-19 pandemic: what builds organizational resilience capacity?

Anna Matysek-Jędrych, Katarzyna Mroczek-Dąbrowska and Aleksandra Kania

International Journal of Emerging Markets, 2022, vol. 19, issue 10, 3272-3302

Abstract: Purpose - The outbreak of the coronavirus pandemic (COVID-19) has severely disrupted businesses around the world. To address the impact of operational and strategic business disruptions, this paper contributes to the practice of a firm's management in terms of identifying the determinants of organizational resilience (OR) and creating a hierarchical model of the potential sources of a firm's adaptive capability. Design/methodology/approach - A novel research framework integrating Pareto analysis, grey theory and total interpretive structural modeling (TISM) has been applied to, first, identify the sources of a company's resilience and, second, to determine contextual relations among these sources of OR. Findings - The findings of the survey highlight three primary sources that allow companies to build companies' resilience: access to financial resources, digitization level and supply chain (SC) collaboration. The authors' model shows that resilience cannot be viewed as a particular feature but rather as a dynamic intertwined network of different co-dependent sources. Research limitations/implications - The proposed hierarchical model indicates that the most crucial sources of company's resilience in the recent pandemic are access to financial resources, digitization level and SC collaboration. Originality/value - The study takes an original investigation on cognitive grounds, touching on the problem of firms' resilience to the unique nature of the crisis caused by the COVID-19 pandemic. The study also represents one of the few attempts to use integrated Pareto analysis, grey theory and TISM to examine this critical area of firm management.

Keywords: Crisis; Covid-19 pandemic; Organizational resilience; Supply chain resilience; TISM method (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijoemp:ijoem-06-2022-0948

DOI: 10.1108/IJOEM-06-2022-0948

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