Implementation issues of a design management indicator system

Paula Görgen Radici Fraga, Maurício Moreira e Silva Bernardes, Darli Rodrigues Vieira and Milena Chang Chain

International Journal of Productivity and Performance Management, 2018, vol. 67, issue 5, 890-915

Abstract: Purpose - The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development companies. Design/methodology/approach - To this end, instruments and techniques for implementing and collecting composite data were adopted. Findings - The implementation made it possible to test the system metrics, and the analysis of the results enabled the identification of factors that hinder a successful implementation. Originality/value - Design is being recognized as providing significant economic, social, and environmental benefits, and as it becomes a part of the management process, it can have an impact on business performance. Therefore, information sharing through indicator systems that consider factors that generate reliable and quantifiable information has become fundamental.

Keywords: Design; Key indicators; Management; Implementation (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-01-2017-0009

DOI: 10.1108/IJPPM-01-2017-0009

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