Performance measurement and management system 4.0: an action research study in investee NPOs by local government

Alberto Sardi, Enrico Sorano, Guido Giovando and Vania Tradori

International Journal of Productivity and Performance Management, 2022, vol. 72, issue 4, 849-872

Abstract: Purpose - The Fourth Industrial Revolution is increasing the use of digital technologies for delivering products and services. A performance measurement and management system (PMMS) is recognised as a useful system to guide era 4.0; however, the literature has not adequately addressed this challenge in public government and not-for-profit organisations (NPOs). This research aims to investigate the evolution of the PMMS adopted by a local government for the control of investee NPOs in era 4.0. Design/methodology/approach - Through action research, the authors investigate an Italian municipality and its main investee NPOs. The project involved 4 researchers and 25 managers of the local government and NPOs. Findings - This paper describes the design of a PMMS developed for a local government to control its investee NPOs. Considering the regulations and managerial needs, the designed system evolved from a fragmented set of indicators based on legitimacy and economic perspectives to a holistic set of indicators based on a comprehensive set of perspectives to consider the changing business environment. Originality/value - This study sheds light on the design of a PMMS adopted by local governments for controlling investee NPOs in era 4.0. The paper contributes (1) to identify the main control needs for the design of a PMMS in a public network and (2) to capture the evolution of a PMMS in light of era 4.0 by developing two conceptual propositions.

Keywords: Performance measurement; Performance management; Public sector; Not-for-profit organisations; Technology 4.0; Industry 4.0 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-10-2021-0607

DOI: 10.1108/IJPPM-10-2021-0607

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