ISO 9001-certified public healthcare center’s efficiency and re-certification

Rahmat Nurcahyo, Ellia Kristiningrum and Sik Sumaedi

International Journal of Productivity and Performance Management, 2019, vol. 69, issue 4, 794-812

Abstract: Purpose - The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the efficiency. Design/methodology/approach - The sample of the research is 30 ISO 9001-certified district public healthcare centers in Jakarta. The data envelopment analysis (DEA) and the Man–Whitney U test were applied. Findings - The research result showed that there is a variation in efficiency values of ISO 9001-certified public healthcare centers that this research studied. There are only 23 percent of the public healthcare centers that can be categorized as the technically efficient public healthcare center. Furthermore, this research also found that there are no significant efficiency value differences among the groups of public healthcare center based on the number of “re-certification” the center experienced. Research limitations/implications - This research only involved ISO 9001-certified public healthcare center from Jakarta, Indonesia. Practical implications - Registering ISO 9001 for the public healthcare center does not guarantee that the public healthcare center will have better efficiency. The government and the public healthcare center management should ensure that the ISO 9001 implementation method used by the public healthcare center is appropriate for improving the efficiency of the public healthcare center. Originality/value - There is a lack of research that studied the efficiency of ISO 9001-certified public healthcare center. Furthermore, there is no research that investigates the effect of “re-certification“ on efficiency. This research fulfills the literature gaps.

Keywords: ISO 9001; Efficiency (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-11-2018-0406

DOI: 10.1108/IJPPM-11-2018-0406

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