Re-designing performance management for healthcare – the performance empowerment, advancement and career excellence (PEACE) system

Boon Chong Kwok, Mohsin Zulimran and Patricia Sue

International Journal of Productivity and Performance Management, 2023, vol. 72, issue 7, 2183-2193

Abstract: Purpose - The project was undertaken to re-design the performance management system for allied health professionals (AHPs). The primary aim of the system is to protect healthcare workers from being assigned excessive responsibilities that often result in over-time work. Design/methodology/approach - A project algorithm provided an overview of objectives (project scope) to achieve during the project period, October 2020 to August 2022. The project uses top-down and bottom-up approaches in re-design of the performance management system to ensure that the end-product is acceptable for the senior management and AHPs. Process evaluation was used throughout the project phases to reiterate and improve the system. User acceptance (outcome evaluation) was surveyed from senior management and AHPs separately to support finalization of the system. Findings - The authors found acceptance in use of the revised system from senior management and AHPs, thus the system is validated. Based on qualitative feedbacks, participants are motivated by the new system. Therefore, the system designed is feasible for implementation to control for work task assignment. Originality/value - This is the first paper that demonstrates the application of skills and tasks approach in performance management of AHPs. The use of entrustable professional activities framework is currently limited to undergraduate AHPs, but the authors have successfully translated and implemented the framework for practising AHPs.

Keywords: Physiotherapist; Occupational therapist; Speech language therapist; Work–life balance (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ijppmp:ijppm-12-2022-0610

DOI: 10.1108/IJPPM-12-2022-0610

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