An Empirical Examination of Intrinsic Motivation, Performance Appraisal Satisfaction, and Performance Outcomes Among Employees in Select Service Sector Organizations

A. Suryanarayana

A chapter in The Finance-Innovation Nexus: Implications for Socio-Economic Development, 2024, vol. 34, pp 91-120 from Emerald Group Publishing Limited

Abstract: The empirical research examined the effect of intrinsic motivation (IM) and employees’ performance appraisal satisfaction (PAS) on performance outcomes (POs) viz., organisational commitment (OC) and turnover intention (TI). The existence of significant differences among variables under study due to different demographic factors was also tested. A questionnaire survey approach was used as a method of heterogeneous data collection involving 302 employees from 3 select service sector organisations (SSOs). To test the hypothesised relationships, results were interpreted based on mean values, standard deviation (SD), percentage, correlation analysis, regression analysis, and one-way ANOVA tests which are the accepted tools and are appropriate to interpret the data in a study of this kind. Empirical evidence supported the direct relationships of IM and PAS with OC and TI. The findings also indicated that IM and PAS are more than the normal in most of the cases across the demographic groups. Significant differences were observed on perceptions of PAS and OC due to gender, years of service, and level or current position of employees. Further research studies are needed to establish the predictors of IM, PAS, and POs in different organisational contexts. Several important practical and research implications of the research results are discussed in this chapter.

Keywords: Intrinsic motivation; performance appraisal satisfaction; organisational commitment; turnover intention; performance outcomes; M12 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eme:isetez:s1571-038620240000034008

DOI: 10.1108/S1571-038620240000034008

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