Employee trust-repair practices: scale development and validation

Tiina Kähkönen, Mika Vanhala and Kirsimarja Blomqvist

Journal of Advances in Management Research, 2023, vol. 20, issue 3, 539-563

Abstract: Purpose - In this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices. Design/methodology/approach - The initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army. Findings - The 14-item seven-factor model was found to be reliable, valid and stable across the samples. Research limitations/implications - This study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair. Practical implications - The findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices. Originality/value - To the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices.

Keywords: Employee trust repair; Trust-repair practices; Employee trust-repair scale; Scale development (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eme:jamrpp:jamr-08-2021-0294

DOI: 10.1108/JAMR-08-2021-0294

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