Exploring linkages between social diversity, management control, and team performance: an integrative literature review

Lisseth Vasquez-Peñaloza, Maria Jesus Sánchez-Expósito and Laura Gomez-Ruiz

Journal of Accounting & Organizational Change, 2025, vol. 21, issue 5, 893-914

Abstract: PurposeThis study aims to explore the influence of management control on the performance of teams with surface levels of social diversity.Design/methodology/approachUnder the categorization-elaboration model perspective, an integrative literature review was conducted. Selecting articles published in the Scopus and Web of Science databases until 2023 and with the terms about gender diversity, age diversity, racial diversity and team performance, obtaining 122 documents. Results were analyzed in a matrix under the criteria of social diversity as a principal variable and examined the effects on team performance. Subsequently, it is synthesized according to the social diversity dimension and then integrated into an analysis with conceptual perspectives from management control systems.FindingsThe main negative effects of surface-level social diversity on team performance arise from stereotypical perceptions and social biases about differences in gender, age and race, affecting team members’ interactions. This scenario is related to the causes of the need for management control in the absence of direction, motivation problems and personal limitations, so control systems associated with possible solutions to improve group performance are proposed.Originality/valueTo the authors’ knowledge, this work opens the discussion on the influence of management control on the performance of teams with social diversity. Demographic changes require new perspectives for team management, from management control providing a way to guide socially diverse team behaviors to desired team performance.

Keywords: Social diversity management; Surface-level diversity; Gender diversity; Age diversity; Racial diversity; Control management; Team performance (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:eme:jaocpp:jaoc-02-2024-0078

DOI: 10.1108/JAOC-02-2024-0078

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