Effect of employees' CSR perceptions on affective commitment: exploring multiple mediation mechanisms

Shafat Maqbool and Nazir A. Nazir

Journal of Economic and Administrative Sciences, 2023, vol. 41, issue 2, 735-750

Abstract: Purpose - This study aims to empirically examine how corporate social responsibility (CSR) facilitates the employee's affective commitment in the hospitality sector. Design/methodology/approach - A total of 408 questionnaires were distributed among the employees of the selected 13 hotels in Delhi-National capital region (NCR). Structural equation modeling (SEM) was employed to test the proposed hypotheses. Findings - The study results confirm that CSR has a positive influence on the employees' affective commitment. Further, this study demonstrates that CSR facilitates work meaningfulness and trust among employees and consequently enhances employees' commitment. Originality/value - This study enhances the understanding of the CSR-affective commitment link in the hospitality sector. This will add a new perspective to the literature, especially in the context of micro-foundation factors of “work meaningfulness” and “organizational trust.”

Keywords: Corporate social responsibility; Organizational commitment; Meaningfulness; Trust; Workplace (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eme:jeaspp:jeas-08-2022-0191

DOI: 10.1108/JEAS-08-2022-0191

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